Polyga Carbon X — Technical Enablement & Post-Sale Conversion System
Role: Marketing Manager (GTM Systems)
Client: Polyga Inc.
Challenge: Customers struggled to assemble, configure, and calibrate the system, creating support bottlenecks, delayed deployment, and drop-off after purchase.
Solution: Built a technical enablement system that guided users from hardware setup to successful system operation through structured documentation, visual workflows, and embedded support logic.
System designed to reduce support dependency, accelerate time-to-value, and ensure consistent product adoption across global users.
System Components:
- Guided Setup System: Step-by-step assembly and calibration flows that eliminate ambiguity during onboarding
- Visual Decision Logic: “Right vs Wrong” diagrams that help users validate setup and avoid critical errors
- Hardware-to-Software Workflow: Documentation structured to connect physical assembly directly to software configuration
- Embedded Support Layer: QR-linked tutorials and resources integrated into documentation to resolve issues in real time
Results:
- Reduced Tier 1 support volume by 40%
- Enabled users to complete setup and calibration in under 15 minutes without assistance
- Improved product adoption and reduced onboarding friction
- Scaled consistent deployment across global customer environments
